This is where you will find answers the most common questions our customers have. Select one of the questions to find out it’s answer.
Which file formats do you accept?
High-Res Acrobat Portable Document Format (*.pdf)
Adobe Illustrator File (*.ai)
JPG image format (*.jpg)
Adobe Photoshop File (*.psd)
What if my image is not 300dpi?
We recommend that all images and artwork be at least 300 dpi. Once you send your file to us, our designers will examine it to make sure that it’s the proper resolution. If there is any problem with the file, we will contact you immediately. Please review our suggestions on {file preparation} before sending your files.
What is a Bleed?
Printers cannot print right to the edge of a sheet of paper. To create that effect, the printer must use a sheet which is larger than the document size, and trim the paper to the correct size. For standard products, artwork must have a bleed (0.125 inch past final document size) around the entire design which is required for cutting. Please review our {glossary} for more useful print terms!
What is the difference between CMYK and RGB colors?
RGB is used mainly in displays while CMYK is used in printing, each specialized to the media they use.
RGB (Red, Green, Blue) is an {additive color} mode. It is called additive because the background of screen is black. The individual LEDs then light up in varying intensity adding light to black. The variations in intensity of each color determines what color the user sees. CMYK (Cyan, Magenta, Yellow, Key or blacK) is subtractive because the paper where its printed on is white and the ink subtracts from the brightness of the white paper. CMYK also uses secondary colors that are much lighter than those used in RGB because to reproduce the darker colors, you would only need to add more ink.
Consequently, artwork displayed on a computer monitor in RGB may not match printing in CMYK. Even though monitors always use RGB to display colors, the colors you see on your monitor will more closely match the final printed piece if you are viewing them in the CMYK color space. Be aware that it is possible to see colors in RGB that you can not reproduce with CMYK. So it is best to select any colors you use for fonts or other design elements in your layout using CMYK definitions instead of RGB.
Can I preview a file I've uploaded?
Unfortunately we do not currently offer an instant online preview. However, it is our policy to provide a proof and receive client approval before our projects go to print. Please make sure your email address and phone number are correct on when filling out our {quote} form, and someone from our design team will send over a proof shortly.
Where are you loacted?
We are actually located in the middle of an industrial complex on the corner of Market St. and Eastman Ave in Ventura, CA. If you are on Market St. we are the building behind Berkshire Hathaway. If your are on Eastman we are behind Process Water.
